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How we handle your account and legal obligations

Your account security and legal compliance are how we operate. We process deposits through DANA, OVO, GoPay and QRIS; manage your data under Indonesia's framework where local law…

Account SecurityData HandlingWithdrawal Verification
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markas338 How we handle your account and legal obligations
REACH OUR TEAM

How to contact us about legal or account matters

Live Chat Open your account and use the chat widget in the lobby. Our team responds during operating hours. Available in English and region-specific language support for account verification and legal inquiries.
Email Support Send account, payment or legal questions to our support inbox. Include your account ID and a clear description of your issue. We aim to reply within 24 hours on weekdays.
Account Settings In your account menu under Settings, you can request a data export, close your account or update your legal contact details. Changes take effect within 2 working days.
YOUR DATA AND PRIVACY

How we protect your information and handle requests

Data Encryption

All account logins and payment submissions are encrypted end-to-end. Your DANA, OVO, GoPay and QRIS transaction details are not stored in plain text on our servers.

Withdrawal Verification

Before any payout clears, our team verifies your account status and compares your withdrawal destination to your deposit history. This step protects you from unauthorized access.

Cookie and Session Policy

We use session cookies to keep you logged in and security cookies to detect unusual login patterns. These expire after 30 days of inactivity; you can clear them anytime.

Account Closure

Request account closure in Settings. We archive your data for 12 months in case of a dispute or chargeback, then delete it. You can reopen an account after 14 days.

Data Subject Rights

You may request a copy of your personal data, correct inaccuracies or ask us to limit how we use your information. Submit requests via email or in-app support.

Dispute Resolution

Payment disputes are escalated to our legal team. Provide transaction ID, date and reason. We respond with findings within 7 working days where evidence is available.

Your questions about legal rights and account rules

Log in to your account and open a support ticket with the transaction ID, date and amount. Include any screenshots if you can. Our team investigates within 48 hours and works with your payment provider—DANA, OVO, GoPay or QRIS—to reverse unauthorized charges where applicable.

Yes. Go to Account Settings and select 'Request Data Export.' We compile your personal data, account history, transaction logs and communication records into a file and email it within 10 working days. No charge for the first request per calendar year.

We retain withdrawal transaction records for 7 years to comply with financial audit requirements. Account statements showing withdrawals are available in your dashboard indefinitely. Earlier deletion is possible only if you close your account and request data removal.

Open Settings, select 'Close Account' and confirm. Your account is frozen immediately; we archive your data for 12 months to handle any chargebacks. After 12 months, personal data is deleted. You can request reactivation anytime after 14 days.

We store the last 4 digits of your payment method and transaction hash for fraud detection and dispute resolution. Full payment details are never stored after settlement. You can request deletion of this record in Account Settings.

If you suspect unauthorized access, change your password immediately and contact support. We will freeze your account, review login history for suspicious activity and help you verify your identity before reactivating withdrawal access.

Disputes are reviewed by our legal team. Provide transaction ID, date, game round ID if applicable and your account of what happened. We investigate within 7 working days and respond with findings. Depends on local law for escalation beyond our decision.

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