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How we keep your account and payment information safe

When you open an account with markas338, your personal data, deposit details and withdrawal history stay protected under clear, transparent practices.

Deposits via DANA, OVO, GoPay and QRISAccount access from Jakarta to SurabayaData retention you can verify
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markas338 How we keep your account and payment information safe
REACH US DIRECTLY

How to ask about your privacy or request changes

Live chat support Open your account menu and select Help. Our team responds within minutes on weekdays between 09:00 and 23:00 Indonesia time to questions about data access or privacy concerns.
Email request Send a message to our privacy contact address with your account username and the specific change you need. We confirm receipt within one business day and process your request within seven days.
Account settings Update your contact preferences directly in your profile. Go to Settings, then Privacy, to control how we send promotions or account notifications via email or SMS.
HOW WE PROTECT YOUR ACCOUNT

Our data handling and security practices

Deposit and withdrawal security

When you send money via DANA, OVO, GoPay or QRIS, we log the transaction and verify your identity before we process the payout. Your account balance reflects only cleared deposits and authorised withdrawals.

Cookie and device tracking

We use cookies to keep you logged in, remember your game preferences and detect unusual login attempts. You can control cookie settings in your browser; clearing them will log you out on your next session.

Who can see your data

Your personal information stays inside markas338. We do not sell it to third parties. Where local law requires us to share data with tax authorities or payment processors, we only share the minimum needed.

How long we keep your records

We keep your account history and payment records for five years after your last activity, or longer if local law requires it. You can request deletion of non-essential data at any time.

Changes to this policy

If we update our privacy practices, we will notify you via email at least 30 days before the change takes effect. Your continued use of your account means you accept the updated terms.

Your rights and disputes

You have the right to know what data we hold, to request corrections and to ask for a copy of your records. If you believe we have mishandled your information, contact our support team to file a formal complaint.

Privacy and your account — common questions

We ask for your full name, date of birth, email address and phone number to verify your identity and prevent duplicate accounts. During your first deposit via DANA, OVO, GoPay or QRIS, we confirm your payment method matches your registered name. We also track your IP address and device type when you log in.

Yes, you can request account closure and data deletion through our support team. We will close your account within 48 hours and delete personal contact details within 30 days. Transaction records for DANA, OVO, GoPay and QRIS deposits are kept for five years to comply with local law, but your name is removed from them.

We track your game play to calculate your account balance, verify withdrawals and detect unusual patterns that may indicate fraud or problem behaviour. This data is never sold to advertisers. We may use it internally to improve our game library or spot technical issues affecting players.

Yes, we must share your name, account number and transaction amount with DANA, OVO, GoPay and QRIS to process deposits and payouts. We do not share your password, card details or email with these partners. They use the data only to verify and settle your payments.

Go to your Account Settings, open the Privacy section and toggle Email Promotions or SMS Notifications on or off. You can also click the Unsubscribe link at the bottom of any promotional email to stop that specific message type without closing your account.

If our company is acquired or merged, your account data may be transferred to the new owner. We will notify you by email at least 60 days before the change. You may request account closure and data deletion instead of accepting the transfer. Where local law permits, this choice is yours.

Yes. Contact our support team immediately via live chat or email. We will review your login history, check for unusual withdrawal requests and help you reset your password. If fraud is confirmed, we will investigate the payment processor and work to reverse unauthorised transactions.

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